Overview
At AS Enterprises, we strive to provide high-quality pumice stones, pumice powder, and related products. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us so we can assist you.
Our return and refund policy is valid for 30 days from the date of delivery. If 30 days have passed, we may not be able to offer a return, replacement, or refund.
Eligibility for Return
To be eligible for a return:
- The product must be unused and in the condition in which it was received.
- The product should be in its original packaging wherever applicable.
- You must provide the order number, invoice, or other proof of purchase.
- Return requests should be raised within 30 days of delivery.
- Products returned without prior approval may not be accepted.
Products That Cannot Be Returned
Due to the nature of our products, certain items may not be eligible for return, including:
- Products that have been used, altered, or processed after delivery.
- Products damaged due to improper storage or handling by the customer.
- Products returned without their original packaging where packaging is required for safe identification.
- Customized or specially prepared bulk orders, unless the product received is defective or incorrect.
- Products returned after the applicable return period.
Note: Pumice is a natural volcanic material. Variations in colour, shape, texture, porosity, and appearance may occur naturally and will not necessarily be considered a product defect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request:
- Order number
- Photographs of the product
- Photographs of the packaging
- Video or other evidence, where necessary
After reviewing the issue, we will determine whether a replacement, refund, or other suitable resolution is applicable.
Refunds
Once your return request is approved and the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the applicable original payment method or another suitable method agreed upon by AS Enterprises.
The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment account again.
- Contact your bank or payment service provider.
- Check with your card/payment provider if applicable.
- If you still have not received the refund, contact us at sales@pumicewala.com.
Sale & Discounted Products
Products purchased under special offers, clearance sales, promotional pricing, or discounted bulk pricing may have different return or refund conditions.
Please check the applicable terms of the offer before placing your order.
Exchanges / Replacement
We may provide a replacement where the product received is:
- Damaged during transportation
- Defective
- Incorrectly supplied
- Significantly different from the product ordered
Replacement is subject to product availability and inspection.
For replacement requests, contact us at:
Email: sales@pumicewala.com
Phone: +91 91124 58755
Return Shipping
If the return is due to an error on our part, such as receiving an incorrect or damaged product, we will review the return shipping arrangements with you.
For returns requested for reasons other than a product defect or our error, the customer may be responsible for the applicable return shipping costs.
Shipping charges already paid may be non-refundable unless the return is due to an error, defective product, or damaged product attributable to us.
We recommend using a trackable shipping service when returning a product. AS Enterprises cannot guarantee receipt of a return until it has been delivered to us.
Bulk & Commercial Orders
For bulk, wholesale, industrial, or specially prepared orders, return and cancellation conditions may differ depending on:
- Quantity ordered
- Product grade or specification
- Customized requirements
- Packaging requirements
- Production or processing undertaken specifically for the customer
Please contact our sales team before placing a bulk order if you require clarification regarding returns or cancellations.
Order Cancellation
Cancellation requests should be made as early as possible after placing an order.
Once an order has been processed, packed, dispatched, or specially prepared, cancellation may not be possible.
If cancellation is accepted after payment, any applicable refund will be processed according to the circumstances of the order.
Natural Product Variation
Our pumice products are natural volcanic materials. Minor variations in colour, particle shape, texture, density, and porosity can occur between batches.
Such natural variations are not necessarily considered defects and may not qualify for a return or refund.
Need Help?
For questions regarding orders, returns, replacements, or refunds, please contact us:
AS Enterprises
9A, 1, Nalanda Garden, Docbosco Road, Mittal Enclave, Naigaon East, Vasai-Virar, Palghar, Maharashtra – 401208, India
Phone: +91 91124 58755
Email: sales@pumicewala.com
Website: pumicewala.com